Privacy Policy

Privacy Policy

Introduction

At http://louisville-polyamorous-and-open-relationships-therapy.denvermentalhealthcare.com (hereafter referred to as “Louisville Polyamorous and Open Relationships Therapy,” “we,” or “the Company”), we are dedicated to protecting the privacy and confidentiality of our users’ personal information. This Privacy Policy details our practices regarding the collection, storage, and handling of personal data in compliance with numerous privacy laws worldwide, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Security Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Important Note: This policy does not cover third-party platforms, apps, products, or services that you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy outlines the activities involving your personal information when:

  • You use our applications or services as an authorized user, which includes creating an account and accessing therapy sessions.
  • You visit our websites linked to this policy, where you may engage with content and interact with features.
  • We communicate with you via newsletters, emails, phone calls, or text messages/SMS for administrative purposes or to provide requested services.

Personal Data Collection

We collect multiple types of personal data about our users, including:

  • Account Information: Details related to your user account creation and management, such as username, password, and contact preferences.
  • Payment Information: Transaction details when you purchase services or products from us, including payment method, billing address, and cardholder information (encrypted).
  • Financial Information: Data required for financial transactions and record-keeping, such as bank account numbers (protected by encryption and secure third-party processors).
  • Purchase Information: Details about your purchases, order history, and preferences to improve our services.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, which can include IP addresses, device IDs, or advertising IDs for analytics and personalization.
  • Location Data: If you choose to provide it, your location data (with consent) for tailored local services.
  • Feedback and Reviews: Your feedback, ratings, and reviews help us enhance our services and products.
  • Social Media Information: If you connect with us on social media platforms, we may collect data from those profiles (in compliance with their privacy settings).
  • Product Information: Details about the products or services you inquire about, including preferences and questions.

We gather this data through various means: user input forms, account creation processes, interactions with our features, automated tracking technologies (cookies, device identifiers), and third-party sources who provide data subject to their privacy policies.

Cookies

We utilize cookies and similar tracking technologies for several purposes:

  • Strictly Necessary: These cookies enable basic functions on our website, such as user login and navigation.
  • Preference: Remembering your preferences, language settings, and other customization options.
  • Analytics: Tracking website usage to understand user behavior, improve performance, and enhance overall user experience.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as reasonably necessary or as required by law. The specific retention periods vary based on the type of data and its purpose:

  • Account information is retained until your account is deactivated or closed.
  • Payment and financial data are kept for billing, record-keeping, and tax purposes, typically up to 7 years.
  • Purchase history may be stored indefinitely for analytics and improved product recommendations.
  • Most other personal data types are deleted once their purpose has been fulfilled, unless required by law to retain them longer.

Security Measures

We have implemented robust security measures to protect your personal information:

  • Encryption: We use encryption protocols for secure data transmission and storage, especially for sensitive financial and health-related data.
  • Secure Third-Party Processors: We engage reputable third parties to process payments and other transactions on our behalf, ensuring they adhere to strict security standards.
  • Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing or modifying your data.
  • Regular Audits: We conduct regular security audits and vulnerability assessments to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18 (or the legal age limit in your jurisdiction). If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In some jurisdictions, you may request the deletion of your data.
  • Restriction: You have the right to restrict the processing of your data in certain circumstances.
  • Portability: You can receive a copy of your data in a structured format, portable between systems.
  • Objection: Oppose the processing of your data for specific or all purposes.
  • Non-Discrimination: You are entitled to equal treatment if you choose to exercise any of these rights.

To exercise these rights, please contact our Privacy Team at the details provided below. We will respond to your request within a reasonable timeframe as per applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it periodically for updates.

Contact Information

For any privacy-related inquiries, including data access requests, unsubscribe requests, or general questions:

Email: contact@louisville-polyamorous-and-open-relationships-therapy.denvermentalhealthcare.com

Postal Mail: Louisville Polyamorous and Open Relationships Therapy, Privacy Team, [Address to be provided]